QUESTIONS AND ANSWERS
I know that letting someone else take care of your pet can be difficult. To make the process a little easier, I’ve put together some of the questions I’m frequently asked. If there’s something I’ve missed, just let me know and I’ll do my best to help.
HOW DO I KNOW MY PET IS SAFE WITH YOU? ARE YOU COVID SECURE?
I aim to provide a professional service that you can rely on and relax knowing your pet is safe and secure whilst in my care. As a member of the PDWA I have signed up to a strict code of conduct which you can find on the dog walking page.
For COVID safety then I will follow the guidance given by the CFSG as follows:-
Dog walkers can continue to operate and priority should be given to key workers, and shielded and vulnerable people who are unable to make alternative safe arrangements for their dog. Dogs from coronavirus infected or self-isolating households may be walked but if doing so they must be walked after dogs from all other households. The business handover protocol set out by CFSG should be followed with the owner retaining all equipment such as leads. Handover should take place in a room or space large enough for the client and staff to maintain their social distance. Dogs from different households may be walked together as long as dogs from infected or self-isolating households are not mixed with others from non-infected households. Social distancing should be maintained for both the walker and the dogs by keeping the dogs on a lead at all times. Dogs may be allowed off lead in a secure safe area. Any equipment, including the vehicle if used to transport the dog, must be cleaned and disinfected between dogs.
HOW DO I BOOK? HOW DOES IT WORK?
When you contact me about your first walk or other service I will meet you and your pride and joy in your own home to discuss your needs and meet you both. This way I wont be unfamiliar to your dog if/when I need to collect them when you are not home.
There is a certain amount of paperwork to go through which we will discuss together or you can complete this in your own time by simply downloading a copy from the bottom of this page.
You can then simply, call, text or email me and I will check availability and confirm your booking by text and email.
I'M NOT SURE ABOUT THE GROUP WALKS, CAN YOU WALK MY DOG ALONE?
Group walks are great for socialization of dogs - they are pack animals after all! Younger ones will also learn a great deal from the older members. However, it is a fact some dogs are nervous around others for a variety of reasons, so I can certainly offer shorter solo walks direct from your front door if you prefer. I can also bring my own dog along if you wish to help with socialization and future integration into a group walk if preferred.
WILL YOU PROVIDE UPDATES ON MY DOG?
Of course, if you would like a text or email pre-walk that's fine! I can also keep you updated during or post-walk with a text, photo or even video I am more than happy to provide this. You will find on the booking form questions relating to this and also permission to post on social media (Facebook/Instagram).
HOW MANY DOGS CAN YOU WALK AT ONCE?
As a member of the Professional Dog Walkers Association it is a prerequisite that only 4 dogs are walked at a time. I will abide by this requirement however, on occasion I reserve the right to bring my own dog along for the walk and so their may be a maximum of 5.
As I have stated all dogs in a particular group MUST get along and have fun together. Any dog showing aggression or trying to dominate other dogs in the group will be removed.
WHERE DO YOU WALK?
I will take the dogs to a variety of parks and woodland in the local area. I try to keep the dogs in the van for as short a time as possible and so will usually be somewhere close to the final pick-up. Pick-up routes will also be varied so no one dog will be in the van for extended periods.
HOW DO I KNOW MY KEYS ARE SAFE WITH YOU?
All keys are kept locked in a safe. No keys are marked with your name or address and will only have the pets name on the fob. All addresses are coded on our database to ensure security.
I am DBS checked and happy to provide this document upon request.
MY PET NEEDS TO GO TO THE VET. WILL YOU TAKE THEM?
Yes, of course. I will be more than happy to take your beloved pet to the vets. They will be transported in comfort and returned home safe and sound :)
WILL YOU LET MY DOG WALK OFF THE LEAD?
Off lead walks are preferable but will only be provided once I am familiar with your dog and they have proven recall AND only with your express written permission.
Its impossible to cover all questions so if you have anything you want to ask then feel free to call / text or email me.
I don't bite, I promise!